LANDesk® IT Service Management

Beyond IT Service Support to
Efficient Service Delivery –
Will your service desk take you there?

Feature

Knowledge Management - Knowledge is Power

IT departments are always on the lookout for new technology - the "next big thing" that will save time and money by making service desk tasks faster and easier to perform. These solutions are always around the corner, always promising lots of ingenious functionality. But as great as many of them are, they can't provide the one thing IT departments need most: Knowledge. Seasoned service desk veterans are well aware that having access to effective knowledge is at least as valuable as the solutions IT uses. In fact, many view it as the closest thing to a panacea - the only way a service desk can make the leap from reactivity and constant firefighting to proactive problem prevention.

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Company Messages

Welcome Touchpaper Customers – As you may have heard, Touchpaper solutions now carry the LANDesk® brand name and are offered either directly or through an extensive international network of solutions providers serving the public and private sectors.

Touchpaper has a rich heritage as one of the most established and respected international providers of IT business management (ITBM) solutions, encompassing IT service management (ITSM), customer service solutions, and network and systems management. What you may not know is that Touchpaper was acquired by Avocent Corporation on July 1, 2008, and has been integrated within Avocent's LANDesk division.

You'll now find Touchpaper solutions under the LANDesk® brand and available directly or through solutions providers serving commercial and public sector markets that include education, financial services, government, healthcare, IT, law, manufacturing, professional services, retail, transportation and utilities.

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Colorful Success Story
Read how motion picture color pioneer Technicolor chose to invest in and promote the use of LANDesk® IT Service Management solutions and ITIL® best practices in order to support business operations even more cost-effectively in the future.

Download — Technicolor Case Study

"I recommend LANDesk® Service Desk over any of the other leading service desk products out there. It has increased our productivity, decreased our time of call closure, minimized our down time, and has saved us significant time and money."

Jimmy Misenheimer
Information Systems Project Leader, Baptist Health

"LANDesk® Service Desk has enabled us to be more efficient and more responsive to the needs of the business."

Marc White,
Director of IT Operations,
Family Health International

"Managing cases or queries is what the software does extremely well and we can see significant benefits in handling all Nominet's case loads within the same application."

 

Andy Bell
Internal Support Technician
Nominet

"Our second and third-line people now have the headroom to undertake more strategic roles. That has allowed us to develop our in-house skills even more. As a result, we've been able to dramatically reduce our reliance on outside consultants, saving us about £50,000 (GBP) in the first 12 months."

Roger Bearpark
Assistant Head of ICT
Hillingdon

Public Sector

  • Improve service levels
  • Create efficiency and cost savings
  • Adopt ITIL processes
  • Regulatory compliance


Whatever your goals, LANDesk has a demonstrable track record in the Public Sector.

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Asset Lifecycle Management

Effective asset management reveals true business value.

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