LANDesk® IT Service Management

Beyond IT Service Support to
Efficient Service Delivery –
Will your service desk take you there?

Feature

Knowledge Powers the Service Desk

Knowledge management (KM) has enjoyed something of a chequered history in the corporate arena, with many early implementations failing to live up to full expectations. This is perhaps unsurprising given the high hopes for KM and the practical difficulties that many organizations experienced when trying to effectively create, capture, organize, access and use knowledge.

This paper argues that part of the problem historically has been the deployment of KM systems either as standalone applications or in environments where the business benefit was relatively low. As technology has progressed to a point where many of the knowledge capture, storage and retrieval problems have been solved, KM is now emerging as an important competitive differentiator in specific deployment scenarios, including most notably service desk functions.

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Company Messages

Welcome Touchpaper Customers – As you may have heard, Touchpaper solutions now carry the LANDesk® brand name and are offered either directly or through an extensive international network of solutions providers serving the public and private sectors.

Touchpaper has a rich heritage as one of the most established and respected international providers of IT business management (ITBM) solutions, encompassing IT service management (ITSM), customer service solutions, and network and systems management. What you may not know is that Touchpaper was acquired by Avocent Corporation on July 1, 2008, and has been integrated within Avocent's LANDesk division.

You'll now find Touchpaper solutions under the LANDesk® brand and available directly or through solutions providers serving commercial and public sector markets that include education, financial services, government, healthcare, IT, law, manufacturing, professional services, retail, transportation and utilities.

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Success Story
Read how the world's largest privately held commercial real estate services firm implemented standardized, repeatable processes based on ITIL best practice principles using LANDesk Service Desk.

Download — Cushman & Wakefield Casestudy

Asset Lifecycle Management

Effective asset management reveals true business value.

Find Out How

"I recommend LANDesk® Service Desk over any of the other leading service desk products out there. It has increased our productivity, decreased our time of call closure, minimized our down time, and has saved us significant time and money."

Jimmy Misenheimer
Information Systems Project Leader, Baptist Health

"LANDesk® Service Desk has enabled us to be more efficient and more responsive to the needs of the business."

Marc White,
Director of IT Operations,
Family Health International

"Managing cases or queries is what the software does extremely well and we can see significant benefits in handling all Nominet's case loads within the same application."

 

Andy Bell
Internal Support Technician
Nominet

"Our second and third-line people now have the headroom to undertake more strategic roles. That has allowed us to develop our in-house skills even more. As a result, we've been able to dramatically reduce our reliance on outside consultants, saving us about £50,000 (GBP) in the first 12 months."

Roger Bearpark
Assistant Head of ICT
Hillingdon

Public Sector

  • Improve service levels
  • Create efficiency and cost savings
  • Adopt ITIL processes
  • Regulatory compliance


Whatever your goals, LANDesk has a demonstrable track record in the Public Sector.

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